SHIPPING & RETURNS
SHIPPING
All New Zealand orders are shipped fully-tracked and traced with an estimated delivery of 2-4 working days.
All Rural NZ orders will take 1-3 days longer than standard shipping.
Please note: Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays). We don't offer Saturday delivery.
SLOW is not responsible for delays caused by adverse weather condition.
NZ – SHIPPING OVERSIZED ITEMS
Over-sized items such as furniture and large pieces of home decor that weigh over 6kg, will incur a delivery fee. This fee is dependent on your order, weight and the location that it is being delivered to, please click here to contact us to provide a courier quote.
If you choose to purchase online & wish to collect in store please enter PICKUP at the checkout.
Please email shop@slowstore.co.nz and we can quote you on shipping or contact us if you wish to arrange your own shipping.
RETURNS
ONLINE RETURNS
Returns must be sent back with tracking, within 7 days of receiving your order.
We will happily accept the return of items that do not fit correctly and swap them for the correct size if available. Alternatively if the correct size is not available we will provide you with a store credit that can be used at any time.
We do not accept returns on swimwear, lingerie, sale items, special orders (items ordered in specifically for you that were not in stock) or faulty items (anything deemed faulty will be addressed by our supplier).
If you want to return your online purchase, please email us first so we can confirm the return before you send anything back.
Return address:
Attn: Returns
SLOW
10 PONSONBY ROAD
GREY LYNN 1010
Items must be returned in brand new/unworn condition with tags and attached and packaging in 100% condition.
Please send your package via Track & Trace methods only. Please enclose all relevant information.
Please note: SLOW is not responsible for the payment of the return shipping. We suggest you include a prepaid bag with your return. You are responsible for the tracking of the prepaid bag that you supply us for your exchange. We are more than happy to help with size selection and fitting over the phone to try to get it correct first time.
UNTIL AN ITEM IS RECEIVED AT SLOW, IT IS YOUR RESPONSIBILITY, LOST PACKAGES, TEARS , SO PLEASE TRACK & TRACE! THE SAME APPLIES FOR A PRE-PAID BAG THAT YOU INCLUDE FOR AN EXCHANGE.
SALE & FAULTY PRODUCT POLICY
Sale Items:
We do not offer returns, refunds or exchanges on sale items either from purchases made in store or online.
If an item is faulty it will be sent to the supplier by us for inspection. Where required the item will be repaired, replaced or refunded at the sole discretion of the supplier.